Q: What is a Lifetime Limited Warranty?
A: Gerber warrants to the consumer that this product will be free of defects, in material and workmanship for as long as you own the product. This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty. If the product failed while being used as it was intended to be used, we will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.
14200 SW 72nd Avenue
Portland, OR 97224
Customer Service Line
I do not live in the United States. Is there a place I can return my Gerber for warranty repair?
Currently, we are only completing repairs at our main factory in Portland, Oregon. Please refer to our warranty section for warranty coverage and the address to return the product.
I returned my Gerber for warranty, how long will it take until I have my Gerber back?
Normal turnaround time is approximately Three to Four weeks. During the late summer and early winter, the turnaround time can be upwards of six to eight weeks during the hunting and holiday seasons.
If you use stainless steel, why has rust occurred on my Gerber product?
Our products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad.
My Gerber product was lost or stolen. Will you replace it?
Sorry, but stolen or lost products are not covered under the warranty. Our warranty covers material and manufacturing defects.
I broke a blade and would like to replace the part myself, can you send me the part I need or can I get it from a Gerber retailer?
For liability reasons, we do not sell or send individual blades, jaws, or bits, anything that would require disassembly of the product, through the mail. Our products are designed to be disassembled by our factory-trained personnel only. Repaired tools are reassembled by our personnel to ensure the most optimum tool performance. Attempting to disassemble your Gerber product yourself could result in lost components, compromise tool functionality and void the warranty.
The sheath on my Gerber was lost or has worn out can I get a replacement?
To purchase a replacement sheath please email [email protected]
The pocket clip on my Gerber knife broke, how could I get a replacement?